Refund policy

Returns & Refunds Policy

We are committed to providing high-quality products and great customer service. As a business operating in Australia, our returns and refunds are handled in accordance with the Australian Consumer Law (ACL).

No Change-of-Mind Returns

Please choose carefully.
We do not offer returns, exchanges, or refunds for change of mind or if you simply no longer want the product.

Faulty, Defective or Damaged Items

If your item arrives faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in line with the ACL.

Please inspect your order upon delivery and contact us within 3 days if there are any issues.

To lodge a fault claim, email us at support@example.com with the following:

  • Your order number

  • A description of the issue

  • Photos or videos showing the defect or damage

We will review your claim and provide next steps.

Return Process for Approved Claims

If your claim is approved:

  1. We will provide instructions on how and where to return the item.

  2. Items must be returned in their original packaging (where possible).

  3. Items sent back without prior approval will not be accepted.

Return address: [INSERT RETURN ADDRESS]

Refunds (If Applicable)

Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, a refund will be processed to your original payment method. Please allow up to 10 business days for your bank or payment provider to complete the refund.

If you haven’t received your refund after 15 business days from approval, contact us at support@example.com.

Questions

For any questions about this policy, please contact us at support@example.com